1. Our commitment
ASTER Media, ABN 73 248 063 074 respects your privacy. This policy explains how we collect, use, store and share personal information, and we aim to handle it in line with the Australian Privacy Principles.
2. What we collect
When you contact us or book a consult, we collect the details you provide, such as your name, business name, email, phone number, website or social handle, industry, budget, timeline and project details.
When we work with you, we may also receive business information and access to accounts such as your website, social media, advertising, analytics and email platforms. That may include personal information about your customers, which we handle only on your instructions.
Like most websites, we may collect anonymous usage data through analytics tools, such as pages visited, device and browser type and how you found us.
3. How we use it
We use your information to respond to enquiries, prepare quotes, deliver and manage our services, send invoices, improve our website and services, and meet legal obligations. We'll only send you marketing emails if you've agreed to receive them, and you can unsubscribe at any time.
4. Who we share it with
We don't sell personal information. We share it only where needed to run our business, such as with website and form hosting providers, email and analytics services, accounting software, and contractors who help deliver your project under confidentiality obligations.
Some of these providers store data outside Australia, including in the United States. We use reputable providers and take reasonable steps to protect your information.
5. Client and customer data
Where we manage platforms that hold your customers' data, such as Klaviyo, Shopify or ad accounts, we access that data only to deliver our services, keep it confidential, don't use it for any other purpose, and return access when our work ends.
6. Cookies and analytics
Our website may use cookies and similar tools, such as Google Analytics, to understand how visitors use the site. You can block or delete cookies through your browser settings.
7. Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including secure passwords and restricted access. We keep information only as long as we need it for the purposes above or as required by law.
8. Access and correction
You can ask to access or correct the personal information we hold about you by emailing hello@astermedia.com.au. We'll respond within a reasonable time.
9. Questions and complaints
If you have a question or complaint about privacy, email hello@astermedia.com.au. We'll look into it and respond. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
10. Changes to this policy
We may update this policy from time to time by publishing a new version on this page.