Service 06 · Retention Marketing (Klaviyo, Email & SMS)
Your next sale is probably someone who's already bought.
Finding new customers is expensive. Keeping the ones you have is where the margin is. We set up, audit and run Klaviyo email and SMS: automated flows, segmentation and campaigns, so past customers come back and new subscribers become buyers.
What's included
What you get.
Best for: E-commerce brands on Shopify. Service businesses with repeat bookings. Tourism operators wanting return guests and referrals. Studios with waitlists, flash drops or limited releases.
- Klaviyo setup, migration or account audit (also Mailchimp, Shopify Email and Ghost)
- Automated flows: welcome, abandoned cart and browse, post-purchase, win-back, upsell and review requests
- Segmentation built on purchase history and engagement
- Campaign calendar, design and copy
- SMS campaigns and reminders, set up with consent
- List growth: sign-up forms, offers and giveaway campaigns
- Reporting on revenue per send, not just opens
How it works
Three steps. No surprises.
Clear scope, a written quote and one point of contact from start to finish.
Audit
We review your account, flows, list health and deliverability.
Build & optimise
Fix what's broken and build the flows that are missing.
Campaigns & reporting
Regular sends, tested and measured on revenue.
FAQ
Common questions.
Do you work in our existing Klaviyo account?
Yes. Everything is built in your account, so your data, flows and history stay yours.
We don't have an email list. Where do we start?
With list growth. We set up sign-up forms and an offer worth subscribing for, plus a welcome flow so new subscribers hear from you straight away.
Is SMS marketing allowed in Australia?
Yes, with consent. Under the Spam Act you need permission, clear sender identification and a working unsubscribe, and we set that up from day one.
Pairs well with
Retention Marketing (Klaviyo, Email & SMS) across North Queensland
Let's talk about what's next.
Book a free 30-minute consult. You'll leave with honest advice, whether or not we end up working together.